Prestige Global Education & Migration respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store and disclose personal information when you use our website, contact us, book a consultation or use our education-related services.
We aim to handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where they apply to us.
1. Information We May Collect
Depending on the services you request, we may collect information including:
- your name, date of birth and contact details;
- nationality, citizenship and country of residence;
- passport and identification information;
- educational qualifications and academic records;
- English-language test results;
- employment history and CV/resume information;
- information about your preferred courses, institutions and study destinations;
- information relevant to assessing your study options or application;
- financial information where reasonably required for an application or service;
- information contained in documents you provide to us;
- communications between you and Prestige Global;
- consultation, enquiry and application records; and
- technical information collected through our website, such as IP address, browser information and cookies.
In some circumstances, documents provided to us may contain sensitive information. We will only collect such information where it is reasonably necessary for our services and where collection is permitted by law.
We encourage you not to provide information that is unnecessary for the service you are requesting.
2. How We Collect Information
We may collect personal information when you:
- complete an enquiry, assessment or consultation form;
- contact us by telephone, email, WhatsApp, social media or through our website;
- book or attend a consultation;
- provide documents to us;
- ask us to assist with a course or institution application;
- communicate with one of our authorised representatives; or
- otherwise use our services.
Where appropriate, information may also be received from third parties with your knowledge or authorisation, such as education institutions, application platforms, service providers or representatives acting on your behalf.
3. Why We Collect and Use Your Information
We may use your personal information to:
- respond to enquiries;
- provide education counselling and study-related services;
- assess possible courses, institutions and study destinations;
- assist with applications to educational institutions;
- communicate with institutions and relevant service providers;
- manage your application and provide updates;
- arrange services you have requested;
- verify documents or information where appropriate;
- maintain our business and client records;
- improve our services and website;
- comply with legal and regulatory obligations; and
- send you relevant information or marketing communications where permitted by law.
You may unsubscribe from marketing communications at any time.
4. Sharing Your Information
To provide our services, we may disclose relevant personal information to third parties where reasonably necessary.
These may include:
- universities, colleges and other education providers;
- education application platforms and authorised education partners;
- accommodation providers;
- overseas student health cover or insurance providers;
- other service providers requested by you;
- professional advisers;
- technology, cloud storage, website, CRM and communications providers;
- government authorities where required or authorised by law; and
- appropriately qualified migration professionals where you request or require regulated migration assistance.
We will only disclose information that is reasonably required for the relevant purpose.
5. Overseas Disclosure
Prestige Global operates in international education and assists students considering study opportunities in countries including Australia, New Zealand, the United Kingdom and other international destinations.
Accordingly, your personal information may need to be disclosed to education institutions, application platforms, service providers or other authorised recipients located outside Australia.
The countries involved will depend on the destination, institution and services you choose.
Where reasonably practicable, we take steps to ensure personal information is handled appropriately when disclosed overseas.
By requesting international education services from us, you acknowledge that providing those services may necessarily involve communicating information to organisations outside Australia.
6. Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Information may be stored electronically using secure systems, cloud-based platforms or other technology providers used in operating our business.
No method of electronic transmission or storage can be guaranteed to be completely secure. However, we take reasonable precautions appropriate to the nature of the information we hold.
We retain personal information only for as long as reasonably necessary for our business, legal and regulatory purposes and securely delete or de-identify information when appropriate.
7. Website, Cookies and Analytics
Our website may use cookies and similar technologies to improve website functionality, understand how visitors use our website and support marketing activities.
These technologies may collect information such as your IP address, device type, browser, pages visited and interactions with our website.
You can generally manage or disable cookies through your browser settings. Some website functions may not operate correctly if cookies are disabled.
Where we use third-party analytics or advertising services, those providers may process information in accordance with their own privacy policies.
8. Social Media and Third-Party Websites
Our website may contain links to social media platforms, educational institutions, application platforms and other third-party websites.
Prestige Global is not responsible for the privacy practices, content or security of third-party websites. We encourage you to review their privacy policies before providing personal information.
9. Accessing or Correcting Your Information
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before processing your request.
Requests can be made using the contact details below.
10. Marketing Communications
Where permitted by law, we may contact you with information about courses, study opportunities, events, services or other information that may be relevant to you.
You can ask us to stop sending marketing communications at any time by using the unsubscribe option provided or by contacting us.
11. Privacy Complaints
If you have a concern about how we have handled your personal information, please contact us using the details below.
Please provide enough information for us to understand and investigate your concern.
We will consider your complaint and endeavour to respond within a reasonable period.
Where applicable, if you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (OAIC) or another relevant authority.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology or applicable laws.
The latest version will be published on our website with the date of the most recent update.